Irvine BMW

Position Purpose

The Loaner Car Agent is responsible for ensuring all service customers needing a Loaner vehicle have one provided to them. He/She also is responsible for ensuring all processes and procedures are efficient and convenient for each customer. He/She monitors and maintains the center’s Loaner fleet using ATMS.

Essential Duties and Responsibilities

• Coordinate customer in/out process with proper use agreement.

• Complete Loaner vehicle delivery to customer

• Validate customer credentials-driver’s license, credit card, etc…

• Coordinate Loaner vehicle flow process with Service Advisors

• Effectively communicate with the Reservations Dept, Advisors and Management of daily

loaner count thruput.

• Track fleet mileage and ensure fleet mileage is spread evenly

• Use TSD software to maintain service loaner contracts.

• Follow up with Service Advisors to maintain a 2 day average service loaner cycle.

• Communicate usage requirements with third-party vendors if applicable.

• Create and monitor third-party contracts

• Inspect and ensure vehicles are clean inside and out

• Perform proper vehicle walk-around and document any damage in ATMS.

• Maintain the most current supply of rental agreement forms for daily use.

• Explain Loaner vehicle policy to customers at time agreement.

• Follow up with customers about damages or other charges.

• Accomplishes all current and future tasks as appropriately assigned or requested

• Safeguard customer and Dealer information per established policy

• Adhere to work schedule and arrive at work as scheduled and be at your work station productively engaged by the scheduled time.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Other related duties as may be assigned